Privacy Policy

Last updated: October 13, 2026

This is an English translation of our Turkish privacy policy. If the two versions differ, the Turkish version prevails.

Crewlier is a social platform for gamers provided by Alpagu Development LLC. This policy explains which of your data is processed when you use the app (mobile, desktop, web). The service is for users 18 years of age or older.

1. Data We Process

• Account data: email, username, date of birth, gender, avatar; depending on how you sign in, your Google/Apple account ID or a linked Steam account.
• Profile and activity: game library, match profile (bio, tags, gallery), setup information, ratings you give and receive, community memberships.
• Content: messages and media files you share.
• Technical data: device/session information, notification token, error logs.
• Error reports (mobile app): when the app crashes or a screen fails, an automatic report is sent to our servers. It contains the error message and technical details, the screen where the error happened and the names of the screens you recently visited, device model, operating system, app version and language setting; if you are signed in, the report is associated with your account. Your message contents, password and payment details are not included. Reports are used only to find and fix errors, are not shared with third parties and are kept for at most 30 days.
• Purchase data: your Coin balance and balance history (top-ups, spending, refunds), the package and amount purchased, and the transaction ID at the payment provider. Your card details never reach us — card number, expiry date and security code go directly to Stripe. If you choose to save your card, it is stored by Stripe; we only keep your Stripe customer ID.
• Game accounts and ranks: the in-game identities you add (Riot ID, Steam friend code, Epic Games, Battle.net, EA and game-specific IDs) and the ranks you select for your games. Your in-game identities are visible only to your friends and to players in the same LFG party.
• Rank verification (optional): if you link your Riot account, we receive from Riot Games your account identifier (PUUID — kept only on our servers and never shown to any user), your Riot ID, your League of Legends server and your current rank (LoL Solo/Duo tier, VALORANT competitive tier). If your Steam account is linked, we receive from FACEIT and Leetify the username of the account matching your Steam ID and your CS2 level/rating. This data is used only to show your own rank on your profile and in LFG parties and is refreshed at most once a day; we do not collect your match history or any other player's data.
• Game activity: if you use the desktop app, which game you are playing. Matching happens on your device; the list of running programs is not sent to our servers. Only the name of the detected game is shared, while the feature is on, and it can be turned off in Settings → Game Activity.

2. Purposes of Processing

Your data is processed only to provide the service: managing your account, producing match and LFG suggestions, enabling messaging and voice communication, sending notifications, and running security and moderation processes. Your data is not sold or shared with third parties for marketing.

3. Privacy by Design

• LFG anonymity: on team-finding surfaces and in chats with people who are not your friends, your identity is shown masked.
• Voice/video sessions: transmitted in real time and not recorded by us.
• Passwords: stored irreversibly hashed (argon2id); session keys are stored in the database as hashes.

4. Service Providers

The service relies on infrastructure providers that process limited data:

• Authentication: Google, Apple, Steam (depending on your sign-in method)
• Media storage: Cloudflare R2
• Voice/video: our own self-hosted LiveKit servers. Because we have servers in several countries, when you join a voice chat only the country is derived from your connection address (IP) and the room is routed to the nearest server. This is done on our own server with an offline database; your address is not sent anywhere, not stored on your account, and no more precise information such as city or location is read.
• Push notifications: Firebase Cloud Messaging
• Transactional email (verification/password reset): Resend
• Rank verification: Riot Games API (if you link your Riot account), FACEIT and Leetify (for CS2, if your Steam account is linked). Only the identifier needed to find your account (Riot account ID or Steam ID) is sent to these services.
• Payments (desktop and web): Stripe (only if you buy Coins). Your card details go directly to Stripe and are subject to Stripe's own privacy policy; we only receive the result of the payment and the transaction ID.
• Payments (mobile): Coin purchases are made through the App Store (Apple) or Google Play; RevenueCat is used to validate purchases. Only your Crewlier account ID and the store transaction details are sent to RevenueCat. Your payment details stay with Apple/Google and never reach us or RevenueCat.

Country database used for voice server routing: This product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com.

Some of these providers are located abroad; your data may be transferred abroad to the extent necessary to provide the service. Transfers are made only to run the service; no data is sold for advertising or marketing.

5. Retention and Deletion

• Your data is kept while your account is active.
• Error reports are deleted automatically at most 30 days after they are created.
• Linked accounts: you can unlink your Riot account at any time in Settings → Game accounts; the link data (PUUID, LoL server) is deleted and your ranks are no longer shown as verified. Unlinking Steam also deletes the FACEIT and Leetify information.
• Account deletion: you can delete your account immediately and permanently in Settings → Delete Account. Your personal data and personal content are deleted; for the integrity of conversations, your messages are kept anonymized ("Deleted User").
• Moderation records may be kept for as long as legal obligations require.
• Purchase records are kept after account deletion for the period required by accounting and tax law, under an identifier that does not directly identify you.

6. Your Rights

You have the right to access, correct and delete your data and to object to its processing. Requests: support@crewlier.com

7. Changes

This policy may be updated; the current version is always published at this address.