Support
Last updated: 1 September 2026
Crewlier is a social platform for gamers, operated by Alpagu Development LLC, where players find teammates and play together. If something is not working, you want to report something, or you have a request about your account, start here.
Contact
Email: support@crewlier.com
We normally reply within 2 business days. Child safety and urgent security reports are handled before everything else.
You will get a faster answer if you include your username, your device and OS version (for example iPhone 14 / iOS 18), when and where the problem happened (LFG, a voice channel, a chat), and a screenshot if you have one.
Frequently asked questions
I forgot my password and no reset code arrives
If you created your account with Google or Apple you do not have a password, so the reset flow cannot issue a code for one. Sign in with the same provider you signed up with. If you are not sure which one you used, the email we send after a reset request tells you.
My verification code did not arrive
Check your spam folder first. Codes are sent from no-reply@crewlier.com. If nothing arrives within a few minutes, request a new code from the sign-in screen or write to us.
How do I report a user or a piece of content?
Every user card, message, LFG party and Setup Battle post has a Report option inside the app. To cut someone off completely, use Block in the same place: a blocked person can no longer message you and your friendship is removed. If you cannot reach the app, send the report by email instead.
I cannot hear people in a voice channel, or they cannot hear me
Make sure Crewlier has microphone permission in your device settings. You may also have muted your microphone or deafened yourself inside the app — check the two icons on the voice session bar. If the problem continues, leaving and rejoining the channel resets the connection.
How do I delete my account?
Settings → Delete Account removes your account immediately and permanently. The Account Deletion page has the details, including what to do if you cannot access the app.
Is there an age limit?
Yes. Crewlier is for users aged 18 and over only.
Reporting and moderation
We operate a zero-tolerance policy for objectionable content and abusive users. Content reported to us is reviewed within 24 hours; if we find a violation we remove the content and, depending on how serious it is, suspend or permanently terminate the account. Child safety reports are covered by our Child Safety Standards.
Reporting a security issue
If you have found a security vulnerability, please write to support@crewlier.com before sharing it publicly. We will look into your report as soon as possible.